Technology is always evolving. Keeping track of wireless and mobile expenditures can be a time-consuming task. Businesses all across the world are realizing this difficulty and adjusting to it. Today, these companies use tools like wireless spending management and mobile device management to help them identify the best option for their business, technological environment, and team.
Because the services of wireless cost management, mobile device management, and mobile managed solutions overlap, many managers looking for a solution might be overwhelmed and bewildered by the possibilities. Here’s an overview of the service and what each category provides so you can make an informed selection.
“Wireless Expense Management (WEM) is the process of managing an enterprise’s mobile and wireless devices.” WEM services operate precisely and efficiently to uncover areas for improvement in management, operation, and expenditures. Because these sectors range from one organization to the next, WEM has several emphases, including:
- Examine service coverage, plans, device kinds, and replacement fees for broken devices.
- Match service plans to employee consumption to ensure employees are on the right service plans and do not incur unnecessary expenses.
- Data services should be pooled to find the most cost-effective plan depending on consumption.
- Pool data services and find the most cost-effective package depending on consumption.
- To minimize bill shock, monitor trips beyond a mobile device’s home network and proactively discover cost-effective service providers, and alternative technologies, and advise users of charges.
- Employees may become aware of expenses and avoid wasteful consumption by receiving reports on individual usage and chargeback.
- Report on individual consumption and chargeback enabling workers to become aware of expenses and avoid wasteful usage.
- When an employee quits a firm, identify underutilized lines and disconnected services.
- Negotiate wireless contracts to achieve cost-effective savings as well as adjustable terms and circumstances that make WEM management easier.
Mobile device management (MDM) refers to the process of providing mobile productivity tools and applications to employees. When a business is complicated and provides thousands of mobile devices to its employees, a conventional MDM solution is employed. Consider healthcare, which provides most departments with pages, cellphones, and tablets. Over time, each device must be tracked, controlled, updated, and replaced.
Whereas WEM primarily focuses on asset monitoring, plan optimization, and invoice review/approval workflow, MDM adds device ordering, troubleshooting, and maintenance to the mix. Services could include:
- Reporting on expenses and user use
- Support for end-user device management
- Custom ordering catalog with process approval
- Wipe the device remotely or find it
- Troubleshoot device problems with system access
- The help desk for mobile devices is available 24 hours a day, seven days a week.
Because of its many similarities, mobility managed services (MMS), MDM, and WEM are sometimes mistaken. MMS enables businesses to buy, supply, and maintain a variety of mobile devices, as well as integrate software and wireless communication with those devices. “MMS gives enterprises a level of control over individual liable devices.” Think of MMS as a hybrid service solution that combines the advantages of both WEM and MDM.
Corporate mobility has been and continues to become increasingly significant. It is a critical area that must be properly supported and handled, but few businesses are ready for the task. So, what exactly is MMS? Some of the advantages include a squad that:
- Ensures cost-savings by performing the “busy work” necessary to provide mobility within a firm, such as providing the device itself, IT services for setup and maintenance, and service plans.
- Allows for expansion by allowing for flexibility and communication over the internet and mobile devices at all hours of the day.
- 24/7 help desk with staff to reassure customers that if something goes wrong or happens to a device, they will have fast access to support.
- Cost and consumption are both transparent. What must be eliminated? What needs to be altered? Is my bill excessive? MMS professionals can discover and execute opportunities for improvement. Internal IT teams may now concentrate their efforts on “business-critical initiatives.”
What are the prospects for WEM, MDM, and MMS?
As technology advances and becomes more complicated, these services become increasingly important to businesses worldwide. Companies are embracing these services to assist them to achieve success while saving money. Contact our sales team for a consultation to determine which mobile management solution would be most beneficial to your firm.